Refund & cancellation policy

• Most memberships are rolling and can be cancelled at any time through your TeamUp account. Your cancellation will take effect at the end of your current billing period.
• Fixed-term or promotional memberships are non-refundable unless you are unable to use the gym for a medical reason and can provide written evidence from a medical professional.
• We may pause a membership at our discretion if you are injured, travelling, or unable to train for an extended period. Contact us at bemore@saxoncrossfit.com to discuss options.
• If you believe you have been charged in error, email us within 14 days of the charge and we will investigate.

• You can cancel a booked class through TeamUp. Please cancel at least 12 hours before the class starts so another member can take your spot.
• Late cancellations or no-shows may be counted as a used session. Repeated late cancellations may result in a temporary booking restriction.
• Free taster sessions are offered once per person. If you cannot attend, please let us know as soon as possible so we can offer the slot to someone else.

Our online shop is powered by Shopify. The following policy applies to items bought through the Saxon CrossFit shop.

• Cooling-off period — For items delivered to you, you have 14 calendar days from the day you receive the goods to cancel your order for a full refund, unless the item is personalised, perishable, or sealed for health reasons.
• Faulty or damaged items — If an item is faulty, damaged, or not as described, contact us within 14 days of receipt. We will replace it or refund you, including any standard delivery costs.
• How to return — Email bemore@saxoncrossfit.com with your order number and the reason for return. We will send you instructions on how to send the item back. Items must be returned unworn, unwashed, and with any original tags attached.
• Refund timing — Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds are made to the original payment method.
• Digital products — Digital items, gift cards and vouchers are not refundable once purchased or delivered.

Entry fees for events, competitions, seminars and workshops are generally non-refundable. If an event is cancelled by us, we will offer a full refund or a credit for a future event.

For any refund, cancellation or billing question, contact us at bemore@saxoncrossfit.com or by phone at 01953 438538. We aim to respond to all refund and cancellation requests within 5 working days.